7 Signs Your Business Needs IT Support

1. Your WiFi is a Daily Frustration

If your team complains about WiFi dropouts, dead zones, or slow speeds every week, that's not normal. A properly configured network should "just work."

Common causes: Wrong channel settings, poor router placement, interference from neighbours, or simply outdated equipment.

Fix: A single visit to assess and optimise your network usually resolves this permanently.

2. You're Not Sure If Your Data is Backed Up

"I think it's backing up somewhere" is a red flag. If you can't immediately answer:

• Where are backups stored?
• When was the last backup?
• Have you tested a restore?

...then you're gambling with your business data.

Fix: Setting up proper backups (cloud + local) takes about an hour. Testing restores monthly keeps you safe.

3. Staff Are Sharing Passwords

If your team shares login credentials because "it's easier," you have a security problem. When someone leaves, do they still have access? Can you even tell?

Fix: Proper user accounts with individual logins, multi-factor authentication, and an offboarding checklist.

4. Email Issues Keep Recurring

Emails going to spam, clients not receiving messages, or mail delivery that's just... weird. Usually this means your email authentication (SPF, DKIM, DMARC) isn't configured correctly.

Fix: Checking and fixing email DNS records takes 30-60 minutes. Once done, delivery issues disappear.

5. You've Got "That Computer" Nobody Wants to Use

Every small office seems to have one - the slow computer that everyone avoids. Sometimes it needs a cleanup, sometimes it needs replacing. Either way, staff time wasted on a slow machine adds up fast.

Fix: Diagnosis to determine if it's fixable or replacement is more cost-effective.

6. Your Microsoft 365 or Google Workspace is "Set Up" But Not Configured

Having accounts isn't the same as being properly set up. Signs of a half-done configuration:

• Security defaults not enabled
• No multi-factor authentication
• Sharing settings too open
• No data loss prevention
• Admin accounts used for daily work

Fix: A configuration review to close security gaps and enable features you're paying for.

7. You're Handling IT Yourself (And It's Costing You)

As a business owner, your time has value. If you're spending hours trying to fix printer issues, wrestling with software, or troubleshooting network problems, you're not doing what you're actually good at.

The calculation: If your hourly rate is $100+ and you spend 5 hours/month on IT issues, you're spending $500/month in time. A $170 call-out that fixes things properly often pays for itself immediately.

What Professional IT Support Actually Looks Like

For small Adelaide businesses, you don't need:

• A managed services contract with monthly minimums
• An in-house IT person
• Expensive enterprise solutions

What you probably need:

• Someone who picks up the phone
• Transparent pricing ($170 call-out, $60 per extra half hour)
• One person who understands your setup
• Fixes that stick, not band-aids

That's what I do. One senior engineer, no ticket roulette, no upselling you things you don't need.

Book IT support →