Question 1

How much does IT support cost in Adelaide?

Accepted Answer

NadTech charges $170 for an on-site call-out, which includes travel and the first 30 minutes of work. Additional time is $60 per half hour. This is competitive for Adelaide, where rates typically range from $100-200 for call-outs plus hourly fees.

Question 2

How does pricing work?

Accepted Answer

The $170 call-out covers travel and the first 30 minutes. Extra time is $60 per additional half hour. No upfront payment is taken; we confirm the slot and invoice after the job.

Question 3

What if the job is fast?

Accepted Answer

If we finish within 30 minutes, you only pay the call-out. Extra half-hour blocks are only billed if you approve them.

Question 4

When can I request you?

Accepted Answer

Weekday afternoons/evenings and Saturdays. Sundays are closed. Pick any available slot on the booking page.

Question 5

Do you offer same-day IT support?

Accepted Answer

Often yes, depending on availability. If you book in the morning, same-day afternoon slots are sometimes available. For urgent issues, call directly and we will do our best to fit you in.

Question 6

Can I cancel or reschedule?

Accepted Answer

Reschedule for free up to 24 hours before the visit. If we're already on the way or it's last-minute, the call-out may still be billed.

Question 7

Where do you operate?

Accepted Answer

Adelaide metro and nearby SA suburbs for on-site visits. We cover areas including the CBD, Norwood, Glenelg, Prospect, Unley, Mawson Lakes, and more. Remote sessions are available anywhere in Australia.

Question 8

Do you offer remote IT support?

Accepted Answer

Yes. Many issues can be resolved remotely - Microsoft 365 problems, email issues, software troubleshooting, and more. Remote sessions use the same pricing structure and are available Australia-wide.

Question 9

What IT services do you provide?

Accepted Answer

We handle Microsoft 365 and Google Workspace admin, network and Wi-Fi troubleshooting, email setup and migrations, virus removal, data recovery guidance, printer setup, Mac support, and general computer repairs. We focus on small business IT needs.

Question 10

Do you support small teams and offices?

Accepted Answer

Yes. We work with founders and small teams that need flexible support without disrupting their workday.

Question 11

What about larger projects or migrations?

Accepted Answer

We can handle larger scopes like email/domain moves, network rebuilds, or multi-device rollouts. We'll scope it with you first and agree on pricing instead of using the standard time blocks.

Question 12

Do you support Macs or just Windows?

Accepted Answer

Both. We support macOS, Windows, and mixed environments. Many small businesses have a mix of devices, and we are comfortable with both platforms.

Question 13

Do you handle hardware repairs?

Accepted Answer

We focus on troubleshooting, setup, networking, and software. If a specialist repair is needed (like a screen replacement), we will advise and hand off to a repair specialist.

Question 14

Do you offer ongoing support or managed services?

Accepted Answer

Yes, we offer both. Many clients call us as needed with no commitment. Others prefer an ongoing arrangement with regular check-ins, priority response, or monthly maintenance. We can tailor something to fit your needs - just ask.

Question 15

What is the difference between IT support and tech support?

Accepted Answer

They are essentially the same thing. IT support and tech support both refer to professional help with computers, networks, software, and technology issues. Some people say tech support for home/personal help and IT support for business, but the skills overlap.

Question 16

What should I have ready?

Accepted Answer

Have Wi-Fi passwords, device admin logins, and a quick summary of the issue ready. For remote sessions, a stable internet connection is required.

Frequently Asked Questions

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Frequently Asked Questions

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