Frequently Asked Questions
Quick answers about NadTech Support bookings and pricing.
Q.When can I request you?
Weekday afternoons/evenings and Saturdays. Sundays are closed. Pick any available slot on the booking page.
Q.How does pricing work?
The $170 call-out covers travel and the first 30 minutes. Extra time is $60 per additional half hour. No upfront payment is taken; we confirm the slot and invoice after the job.
Q.Where do you operate?
Adelaide metro and nearby SA suburbs for on-site visits. Remote sessions are available anywhere if the job can be done online.
Q.What if the job is fast?
If we finish within 30 minutes, you only pay the call-out. Extra half-hour blocks are only billed if you approve them.
Q.Can I cancel or reschedule?
Reschedule for free up to 24 hours before the visit. If we're already on the way or it's last-minute, the call-out may still be billed.
Q.Do you support small teams and offices?
Yes. We work with founders and small teams that need flexible support without disrupting their workday.
Q.What about larger projects or migrations?
We can handle larger scopes like email/domain moves, network rebuilds, or multi-device rollouts. We'll scope it with you first and agree on pricing instead of using the standard time blocks.
Q.What should I have ready?
Have Wi‑Fi passwords, device admin logins, and a quick summary of the issue ready. For remote sessions, a stable internet connection is required.
Q.Do you handle hardware repairs?
We focus on troubleshooting, setup, networking, and software. If a specialist repair is needed, we'll advise and hand off.