Privacy Policy

Last Updated: January 1, 2026

Introduction

NadTech Support ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you book or use our tech support services.

Information We Collect

Personal Information

When you make a booking, we collect:

• Name
• Email address
• Phone number
• Service address or suburb
• Booking details (date, time, notes, visit type)
• Billing information (processed securely through Stripe)

Automatically Collected Information

• Browser type and version
• Device information
• IP address
• Usage data and analytics

How We Use Your Information

We use your information to:

• Process and confirm bookings
• Coordinate arrival times and communicate about your visit
• Provide remote support where requested
• Improve our website and services
• Send important service updates or receipts (and marketing only with your consent)
• Prevent fraud and enhance security

Information Sharing

We do not sell your personal information. We may share your information with:

• Payment processors (Stripe) to process transactions
• Email/SMS providers (e.g., Resend) to send confirmations and updates
• Service providers who help us operate our business
• Law enforcement when required by law