Remote IT Support Australia
Fast tech support via screen sharing. No waiting for a technician to arrive - we connect remotely and fix the problem while you watch.
How It Works
Book a session
Request remote support through the booking form or call directly.
Connect
We send you a simple link to click. No software to install permanently.
Share screen
You can see everything we do. We explain as we go.
Problem solved
Issue fixed, you disconnect, and we invoice for time spent.
What We Fix Remotely
Email & Microsoft 365
Account issues, mailbox problems, Teams setup, SharePoint permissions, and admin tasks.
Google Workspace
Gmail configuration, Drive sharing issues, Google Meet setup, and Workspace admin.
Software Issues
Application crashes, installation problems, software configuration, and updates.
Virus & Malware Removal
Remote scanning and removal of malware, adware, and potentially unwanted programs.
System Configuration
Windows settings, user accounts, startup issues, and performance optimisation.
Troubleshooting
Error messages, slow performance, connectivity issues, and general tech problems.
Benefits of Remote Support
- No travel time - faster resolution
- Same pricing as on-site support
- Available Australia-wide
- You watch everything we do
- Session recording available on request
- Works from home, office, or anywhere
When You Need On-Site Instead
Remote support is not suitable for everything. You will need an on-site visit for:
- Hardware repairs or replacements
- Network cabling or physical setup
- Computer will not turn on
- No internet connection (obviously)
- New device unboxing and setup
Book an on-site visit for hardware and physical setup needs.
Pricing
Remote support uses the same pricing as on-site support:
- $170 - First 30 minutes
- $60 - Each additional 30-minute block
The difference? No travel time means we often resolve issues faster and at lower total cost.
Coverage Area
Remote support is available Australia-wide. As long as you have an internet connection, we can help.
Based in Adelaide, but supporting clients in Melbourne, Sydney, Brisbane, Perth, and regional areas.
Get Help Now
No need to wait for a technician to drive over. Get your problem fixed in minutes.
Book Remote Support